UK Delivery Options

We offer the following delivery methods:

UK Standard Delivery

You may select standard delivery for all UK destinations and deliveries will arrive within 5 business days of placing the order.

UK Express Delivery

You may select express delivery for all UK destinations and deliveries will arrive within 3 business days of placing the order. If ordered before 11.00am next business day delivery during the day is made to almost all UK business centres. If you place your order after 11.00am Friday, Saturday or Sunday, your order will be shipped on Monday and will arrive within 3 business days.

*Please Note that we do not deliver to Jersey and Guernsey at this present time

International Delivery Options

We offer international delivery to a number of destinations from our UK site. Additional to these, our French language website can deliver to France and our US language website can deliver to the US and Canada - please use the country selector in the top right of the screen to select the relevant site.

From our UK site we currently deliver to Ireland. Delivery costs are fully inclusive of processing, packaging, shipping and all applicable taxes.

We are constantly working to increase the number of international locations we deliver to, but if you would like more information about international delivery please contact our English and French speaking customer services team on +44 800 121 8098.

Delivery outside the UK

To receive delivery outside of the UK, when you reach the checkout, please select the relevant shipping country and the correct delivery method will be automatically selected.

Express Delivery is currently not available for International Delivery.

Returns Information

In the event that you are unhappy with your order, would like to exchange your item, if your order has been processed incorrectly or you have received a defective or damaged item, please contact Customer Care on 0800 121 8098 FREE between 08:00 – 18:00 Monday through Friday.

You may return your unopened online purchase for a full refund of the merchandise value within fourteen (14) days after the date of purchase. After fourteen (14) days, you may return your unopened online purchase for a merchandise credit, so long as such items are returned within thirty (30) days after the date of purchase. Your credit will only be valid for use on this Site. In order to complete the exchange, Customer Care will provide you with instructions to return the merchandise by mail for a refund or credit and place a new order for substitute item(s).

In the event that we processed your order incorrectly, or that you received a defective or damaged item, will provide a full refund and/or replace the item. On some occasions we will require defective or damaged items to be returned.

Unfortunately, items purchased on this Site cannot be exchanged at a Maille retail location, and items purchased at a Maille retail location can only be exchanged at the respective boutique where you made your purchase. Please also note that neither mustard fresh from the pump, nor items that have been opened, can be exchanged or returned.

If you are returning an online purchase given as a gift, you will receive a credit for the merchandise value at the time of purchase, to be redeemed exclusively on this Site. Please note that: (i) an original receipt or a gift receipt is required to process all returns; (ii) we reserve the right to deny a refund or credit if the returned merchandise does not comply with these Terms of Sale; (iii) shipping and handling charges for returned items are non-refundable (unless we made an error with your order); and (iv) it may take us up to two (2) weeks to process your return after our receipt.

FAQ

How do I track my order?

You can track your orders using the 'Postal tracking link' provided in all order dispatch emails, as well as in the 'Orders' sections of 'My Account'.

Do you deliver internationally?

Yes. Please see the 'International Delivery Options' section above.

Do you offer next day delivery?

Unfortunately we do not offer guaranteed next day delivery. For the UK, if you select 'UK Express Delivery' and order before 11.00am, in most cases your order will arrive the next working day.

Do you offer specific day or specific time delivery?

Unfortunately we cannot guarantee a specific delivery date or time for delivery.

How do I send my order to a friend at an address other than my own?

When completing an order, enter your friend's address when prompted to 'enter your delivery address'.

Can I send to multiple addresses in one order?

An order may only be shipped to one delivery address.

Can I buy online and collect in a boutique or vice-versa?

Unfortunately, we do not currently offer this service.

How do I mark something in my basket as a gift?

We are unable to mark individual items as gifts. However if you choose to have your order gift-wrapped, each item will be wrapped, and if you select a gift bag, a bag will be included in your order.